Questions about your legal rights on 3178
When you close your account, we retain transaction records for five years for regulatory compliance and dispute resolution. Personal data like your name and email are deleted within 90 days unless a legal hold or investigation is active. You can request early deletion by contacting support.
Yes. Open your account and visit the History tab to see transactions from the past 12 months. For a complete export of all data—including older records—submit a data access request via live chat or email. We deliver it within 14 days as a downloadable file.
Each deposit is recorded against your account identity and held in a segregated wallet. We reconcile deposits daily with payment provider records. If a deposit fails or is lost, our support team investigates and requests a refund from the provider within 24 hours.
We collect your name, email, phone, date of birth, and payment details to verify your identity, process deposits and withdrawals, and comply with local law. We do not share this data with third parties except payment providers and legal authorities where required by law.
You can update your email, phone, and address directly in My Account settings. For corrections to your name or date of birth, or to request deletion, contact our support team. Deletion requests depend on local law and may be delayed if we have a legal obligation to retain the data.
Verification happens during account creation and takes seconds if you use the same payment method for login. For a withdrawal, we confirm your identity via email or phone code, typically resolved in under two minutes. High-value requests may require additional steps.
Yes. Your session is tied to a secure token that expires after inactivity. Logging in on a new device requires email or phone verification. We monitor for unusual activity—multiple logins from different countries in a short time—and alert you via email if suspicious access is detected.
