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Our Terms Shape How Your Account Works

When you open an account at 3178, you agree to the rules that keep your wallet, withdrawals and gameplay fair.

Account verified before first withdrawalMulti-method deposit and payout pathsClear policy on account closure and data
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3178 Our Terms Shape How Your Account Works
GET HELP WITH TERMS

How to Contact Us About Your Account

Our support team is ready to explain any part of these terms or help if you have questions about your account status, deposit holds or withdrawal timing. You can reach us through live chat during lobby hours, email for detailed account requests, or phone support if you need to verify your identity before a payout. We respond to all account-related queries within 24 hours.

Team online

Live Chat

Open the chat box in the lobby during operating hours. Fastest way to ask about deposit timing, withdrawal status or account access rules.

Email Support

Send account or terms questions to [email protected]. Include your username and the specific transaction or rule you need clarified.

Phone Verify

Call our verification line before a withdrawal if you need live confirmation. Available during business hours for identity checks and payout approval.

YOUR ACCOUNT SECURITY

How We Protect Your Data and Funds

3178 encrypts your login details and payment information using industry-standard protocols. We do not share your phone number, email or financial data with third parties outside payment processors required to clear DANA…

Encryption & Storage

Your login, payment method and account balance are encrypted in transit and at rest. We store only what's needed to process deposits, withdrawals and dispute resolution.

Password & Login Security

Set a strong password during account setup. Never share it. Use the 'forgot password' form if you lose access; we verify your email and phone before resetting.

Payment Processor Verification

DANA, OVO, GoPay and QRIS handle your payment credentials directly. 3178 never sees your PIN or full card number, only a transaction reference.

Fraud Detection

We monitor withdrawal requests for velocity and geographic anomalies. Unusual activity may trigger an identity re-verification before payout is released.

Data Retention & Deletion

After account closure, we keep transaction records seven years where required by law. Personal data like email and phone are deleted or anonymized after that period.

Request Changes or Deletion

Contact [email protected] to request a copy of your data, correct inaccuracies, or ask about deletion timelines. Responses arrive within 14 days.

Frequently Asked Questions About Terms & Conditions

Below are the questions we hear most often about account rules, payments and your rights as a 3178 player. Each answer explains the exact policy so you can understand what happens when you deposit, withdraw or close your account.

No. Each person may hold only one active account. Duplicate accounts violate our terms and result in immediate suspension. If you forgot your login, use the password recovery form instead of opening a new account. We link accounts by phone number and email to prevent multiples.

When you request closure, any remaining balance is transferred to your registered payment method within 3–5 business days. We verify your identity before processing the refund. Account data is retained for seven years for regulatory compliance, but your login access is disabled immediately upon closure confirmation.

During your first withdrawal, we ask for your full name, date of birth and ID number. This matches the information you provided during account creation. You may also receive a phone verification call. The process takes 15 minutes. After initial verification, most subsequent withdrawals clear automatically unless unusual activity is detected.

Withdrawal limits depend on your account age and verification status. New accounts may have lower daily limits for the first 30 days. Standard accounts can withdraw up to 50 million rupiah per day via DANA, OVO, GoPay and QRIS combined. Contact support to discuss your specific tier and any temporary holds.

Report any disputed transaction to [email protected] within 30 days of the event. Include your username, date, amount and a description. We investigate within 7 business days and respond via email. If the dispute involves a payment processor, we liaison directly with DANA, OVO, GoPay or QRIS to verify the transaction on their end.

Withdrawals always return to the original payment method you used for deposit. You cannot change the destination for security reasons. If you need to use a different payment method, close your current account and open a new one with the updated details. We do not transfer balances between accounts.

Deposits via DANA, OVO, GoPay and QRIS clear to your lobby balance in under one minute, usually instantly. Withdrawals take 1–3 business hours after identity verification completes. On weekends, processing may extend to 24 hours. Live chat can confirm your withdrawal status once you submit the request.

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