Reference

Privacy Policy at 3178

When you open an account with us, your personal information and payment details stay protected.

Data encryption on all transactionsAccount verification at sign-upLocal payment method securityYour withdrawal and access rights
3178 Privacy Policy at 3178
REACH US ANYTIME

How to Contact Us About Privacy

We answer privacy questions and data requests through multiple channels so you can reach us the way that suits you. Our support team in Indonesia works to respond within 24 hours. Use chat, email or the contact form — all three paths lead to the same privacy team.

Team online

Live Chat

Open the chat window in your account lobby during support hours. Available for quick questions about your data or account access requests.

Email

Send privacy requests to [email protected]. Include your account email and a clear description of your request for fastest processing.

Account Settings

Log in, go to Settings > Privacy & Data, and submit a formal data request or correction form directly through your account dashboard.

SECURITY & TRANSPARENCY

How We Protect Your Privacy on 3178

Your account security and data protection are built into how we operate every day. We use industry-standard encryption for all payment transfers, verify your identity during sign-up to prevent fraud, and keep…

Encryption Standard

All deposits, withdrawals and account logins use TLS 1.2+ encryption. Your payment method is never visible in plain text to anyone on our team.

Identity Verification

We verify your name, date of birth and address when you sign up. This protects your account from unauthorized access and keeps fraud risk low.

Cookie & Device Management

We use cookies to remember your login and game preferences. You control these in your browser; clearing cookies will log you out on your next session.

Data Retention Timeline

We keep your account data while you play, then retain records for 7 years after closure for regulatory and tax compliance in Indonesia.

Third-Party Processors

Live casino providers, payment gateways and support software all sign binding agreements to handle your data with the same security and privacy we apply.

Your Data Rights

You can request access to your data, ask us to correct errors, withdraw consent for non-essential uses, or request deletion where law allows.

Frequently Asked About Our Privacy Practices

We collect your full name, email address, date of birth, phone number and physical address during sign-up. For deposits, we also collect payment method details (DANA, OVO, GoPay, QRIS account number or bank account). Your IP address and device information are logged for security. This data verifies your identity, sets up your wallet and enables withdrawals.

We use cookies to keep you logged in across sessions, remember your game preferences and track your lobby activity so we can improve your experience. We do not use cookies to identify you across unrelated websites. You can disable cookies in your browser settings, but this will log you out and may prevent some features from working smoothly.

Your payment details are never stored in plain text on our servers. When you deposit via DANA, OVO, GoPay or QRIS, the transaction goes directly to our payment partner's secure gateway. We keep only a token (a safe reference code) so you can withdraw funds later without re-entering details each time.

We retain your account record for up to 7 years after closure. This is required by Indonesian tax law and helps us prevent fraud and honour disputes. Your gaming history and transaction log stay in that record; personal details like your phone number are deleted sooner if you request it and no legal hold applies.

Yes. Log into your account, go to Settings > Privacy & Data and submit a data-access request, or email [email protected] with your account email. We aim to provide a full copy of your personal record within 5 business days, including your profile, login history, gaming activity and payment records.

Where local law permits, you can request deletion of non-essential data (like your phone number if it's no longer needed) by contacting our support team via chat or email. We must keep your name, account history and transaction log for tax and legal compliance. You can also withdraw consent for marketing emails or cookies at any time in your account settings.

We share your information only with third-party processors — payment gateways, live casino studios, and support software — who are bound by written data-protection agreements to handle your data securely. We never sell your data. Live studio providers in Yogyakarta and beyond may see your account ID and gaming session info to deliver the live table, but not your payment details.